National Certificate: Generic Management: General Management: Banking (NQF 5) 59201 Learning Program 96100

Course Overview

This qualification forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop General Management competencies required by learners in any occupation, particularly those who manage first line managers. The qualification further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.

Course Content

  • Operations Strategy and Planning
  • Organising
  • Leadership and coaching
  • Controlling
  • Ethics and Risk
  • Conflict, Diversity and Negotiations

Course Outcomes

  • Analyse compliance to legal requirements and recommend corrective actions.
  • Promote a learning culture in an organisation.
  • Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit.
  • Recruit and select candidates to fill defined positions.
  • Demonstrate an understanding of macroeconomic principles as they apply to the South African business environment.
  • Evaluate current practices against best practice.
  • Develop ways of dealing with the impact of dreaded diseases and in particular HIV/AIDS.
  • Develop a plan to combat corruption.
  • Interpret and manage conflicts in the workplace.
  • Apply the principles and concepts of emotional intelligence to the management of self and others.
  • Conduct negotiations to deal with conflict situations.
  • Monitor team members and measure effectiveness of performance.
  • Manage and improve communication processes in a function.
  • Empower team members through recognising strengths, encouraging
  • participation in decision making and delegating tasks.
  • Recognize areas in need of change, make recommendations and implement change in the team, department or division.
  • Develop and implement a strategy and action plans for a team.
  • Apply financial analysis.

Course Requirements

Learners must be competent in communication at NQF level 4 and mathematical literacy at NQF level 4.  (This is generally proven through a National Senior Certificate or equivalent.)

Course qualification

Learners will receive a Services Seta National Certificate of competence with a minimum of 162 credits. Credits may vary depending on the electives selected by the learner.

Course Duration

12 months inclusive of practicals.