This qualification forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop Strategic Management competencies required by learners in any occupation, particularly those who manage first line managers. Learners will be exposed to various strategic elements pertaining to banking such as the ability to manage strategic relationships, corporate governance, and analysis of the external environment’s strategy. The qualification further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.
- Operations Strategy and Planning
- Leadership and coaching
- Ethics and Risk
- Conflict, Diversity and Negotiations
- Formulate a strategy and an implementation plan for a function.
- Evaluate and plan the role of self as leader in a function.
- Apply the principles of corporate governance and ethics in a function.
- Apply problem-solving techniques to make decisions on a multi-faceted problem.
- Manage relationships with strategic partners to improve the performance of a function.
- Manage the information and institutional knowledge within a function.
- Analyse the strategy and external environment of the entity in relation to a function.
- Manage and improve communication processes in a function.
- Use negotiation in multi-faceted situations to achieve the objectives of a function.
- Appraise, develop, and retain human capital for a function.
- Recognize areas in need of change make recommendations and implement change in the team, department, or division.
- Develop and implement a strategy and action plans for a team, department, or division.
- Apply financial analysis.
Learners must be competent in communication at NQF level 4 and mathematical literacy at NQF level 4. (This is generally proven through a National Senior Certificate or equivalent.)
Learners will receive a Services Seta National Certificate of competence with a minimum of 162 credits. Credits may vary depending on the electives selected by the learner.
12 months inclusive of work- place experiential training.